Description
Book Synopsis: ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps. ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services. "ITIL Foundation" is the first ITIL 4 publication and the latest evolution of the most widely-adopted guidance for ITSM. Its audience ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice. The guidance provided in this publication can be adopted and adapted for all types of organizations and services. To show how the concepts of ITIL can be practically applied to an organization's activities, ITIL Foundation follows the exploits of a fictional company on its ITIL journey.
Details
Looking to gain a competitive edge in the IT industry? Look no further than ITIL Foundation, the ultimate guide to successful IT Service Management. With its widely adopted body of knowledge and best practices, ITIL 4 Foundation is the go-to resource for organizations seeking to enhance their ITSM capabilities. By reshaping established practices in the context of customer experience, value streams, and digital transformation, ITIL 4 empowers businesses to stay ahead in today's fast-paced digital landscape.
Embracing the latest trends in IT, such as Lean, Agile, and DevOps, ITIL 4 equips organizations with the guidance they need to address new service management challenges. With a flexible and integrated system for governance and management of IT-enabled services, ITIL 4 ensures that your organization can effectively utilize the potential of modern technology.
Whether you're a fresh IT or business graduate or a seasoned professional, you can benefit from the practical guidance provided in "ITIL Foundation". This publication serves as both an introduction to service management and a reference for those familiar with earlier versions of ITIL. Whatever your industry or organization type, the concepts of ITIL can be adopted and adapted to suit your unique needs.
Curious about how ITIL can transform your organization? Follow the journey of a fictional company in "ITIL Foundation" as it applies the concepts of ITIL to its operations. Learn firsthand how ITIL principles can be practically applied, giving you the confidence to implement them in your own organization.
Ready to revolutionize your ITSM practices? Get your copy of "ITIL Foundation" now and unlock the potential of effective service management. Visit our website to order your copy today!
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