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Crisis Talk

Name: Crisis Talk
Price: 30.90 USD
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Book Synopsis: Based on extensive analysis of real-time, authentic crisis encounters collected in the UK and US, Crisis Talk: Negotiating with Individuals in Crisis sheds light on the relatively hidden world of communication between people in crisis and the professionals whose job it is to help them. The crisis situations explored in this book involve police hostage and crisis negotiators and emergency dispatchers interacting with individuals in crisis who threaten suicide or self-harm. The practitioners face various communicative challenges in these encounters, including managing strong emotions, resistance, hostility, and unresponsiveness. Using conversation analysis, Crisis Talk presents evidence on how practitioners deal with the interactional challenge of negotiating with people in crisis and how what they say shapes outcomes. Each chapter includes recommendations based on the detailed analysis of numerous cases of actual negotiation. Crisis Talk shows readers how every turn taken by negotiators can exacerbate or solve the communicative challenges created by crisis situations, making it a unique and invaluable text for academics in psychology, sociology, linguistic sciences, and related fields, as well as for practitioners engaging in crisis negotiation training or fieldwork.

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Unlock the secrets of effective crisis communication with Crisis Talk: Negotiating with Individuals in Crisis. Dive into the world of real-life crisis encounters and learn from the experiences of police negotiators and emergency dispatchers. Gain valuable insights on managing emotions, overcoming resistance, and shaping outcomes through strategic communication. This groundbreaking book is a must-have for anyone looking to enhance their crisis negotiation skills.

Discover the power of conversation analysis in Crisis Talk as it unravels the complexities of interactions during crisis situations. Learn how practitioners navigate through challenging scenarios to diffuse crises and provide effective support to individuals in need. With each chapter packed with actionable recommendations and real case studies, this book offers a comprehensive guide for academics, psychologists, sociologists, and practitioners in crisis intervention.

Don't miss out on the opportunity to elevate your expertise in crisis negotiation with Crisis Talk. Whether you are a seasoned professional or a student exploring the dynamics of crisis communication, this book offers a unique perspective that can help you enhance your skills and make a positive impact in crisis intervention scenarios. Take the first step towards mastering crisis negotiation today!

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